Congrats Buddy! You might be pretty excited about your new Alexa Echo or Echo Dot device. Unboxed it and now you can’t wait to use the device. Might be eagerly waiting to give your first command to the gadget and see how it responds. Wait for a second! Suddenly, to your utter shock, you realize that Alexa Not Playing Music or Alexa Not Responding to Voice Commands. At this very moment, strange thoughts run through your mind. You think that you have got a defective product. Well, it’s not the case always.
My friend, Alexa powered devices are just like any other smart gadgets. Hence, don’t get surprised if it develops some snags. Instead of freaking out, just take a deep breath. Pick up your phone and call our Alexa Helpline Number. Our expert technicians would be more than happy to help you out.
Using Alexa Is a Lot of Fun
Admit it! Using Alexa powered Echo or Echo Dot devices is a lot of fun. With your voice command, you can Alexa to turn on or off the lights. Similarly, you can ask it to provide weather updates.
Similarly, nothing could be more relaxing than listening to your favorite music tracks, while sitting on the couch. You can ask Alexa to play your favorite music with just with your voice command. But you should know the right way to give commands. Or, you might find Alexa Not Playing Music. So before you start to enjoy playing music on Alexa, you should be well-aware of the commands.
You might have planned to use the Alexa devices in many ways. However, you might face some issues with your Alexa. For example, you might see Alexa slow to respond to any voice commands or Alexa not responding. Whatever might be the case, don’t lose your patience. Get technical help from the experts of Echo Device Support anytime. Just pick your phone and call the Alexa customer service experts.
Solving Issues like Alexa Not Playing Music
If you are reading this article, you might be facing issues like Alexa Not Playing Music. To play music on Alexa, you should know the right voice command. For instance, if you have more than one Echo Dot device, you will have to specify the Dot device on which you need to play the music.
Don’t get irritated if you ask Alexa to play music and it won’t listen to you. If you are asking Alexa to play a song and it doesn’t play the music, it’s a common thing. Many users like you are facing the same problem. Hence, you are not alone.
To get the issue fixed, call the experts of Echo Device Support on Alexa Toll-Free Number today. Our Alexa Helpline Number .
Understanding the Problem
Buddy! Before scratching your head and calling the Alexa App Helpline Number, you need to understand the issues that might be the reason for Alexa not working. For instance, your Alexa may not work properly, if it gets a poor internet connection. Most people forget that Alexa relies on Wi-Fi and Bluetooth to work properly. The poor connection is the root cause for Alexa not responding or Alexa having trouble understanding any command.
You need to have a strong internet connection for your Alexa to work properly. Or else, simply reboot the device.
Alexa Won’t Hear You
Don’t be surprised if your new Alexa not playing music on it. Why? The reason is simple. Alexa might have failed to understand your command. During that instance, it won’t respond to your command for playing music.
You might think, what might be wrong with your Amazon Alexa? Well, check if there is any obstacle that is preventing Alexa to understand your command. If the problem persists, call our experts and get the issue resolved instantly.
Amazon My Music Account Not Configured
You might be well-aware of the fact that the Echo or Echo Dot plays the music that is available on the account of ‘Amazon My Music’. In case, you face issues like Alexa Not Playing Music on your Echo or Echo Dot, then there is a high chance that your account might not be configured properly.
One way to deal with this issue is to check the My Music account and ensure the music track you want to listen to is listed on the Library. When the music is not listed in the library, it won’t be able to play it. Once the account is properly configured, you will be able to play the music.
Issues with Music Syncing
Music synchronization could be another crucial issue for Alexa Not Playing Music. Well, sometimes, the tracks you want to listen to are in the library. However, due to synchronization issues, Echo or Echo Dot won’t be able to play the music.
If you have faced this kind of situation, you don’t need to worry. All you need to do is to update the Alexa app or the ‘My music’ app. Keep in mind to update the app to avoid any issues with your Alexa powered devices.
Need help regarding Alexa Not Playing Music. With some simple Alexa Troubleshooting steps, you can get rid of this problem. For this, you need to follow some simple steps:
- Turn off those devices that you are not using but it’s connected to the WiFi.
- Move the Echo device close to the router.
- Turn off the modem and the router. Restart the devices
- Restart the network hardware
- Verify the network’s firewall.
If these steps don’t help, it’s high time to call the experts. Professional devices would help you with any issues when you call the Alexa Helpline Number.
Surprisingly, your Alexa app might show your Alexa is offline. But you find out that your Alexa Echo is working properly. So what’s the problem? Well, the poor connection between the Echo device and the router might cause the device to be shown offline. For solving the Alexa App Offline issue, just place the device close to the router. Voila! Your problem with your device gets solved.