Alexa Device Offline
January
11th, 2020

Alexa Device Offline Issues: Try To Understand the Problems and Ways to Fix It 

Hey Folks! Do you share a love-hate relationship with your favorite gadgets? Yeah, we know that this question might sound a bit silly, but you can’t deny the truth. Whether you own Amazon Echo or Echo Dot, or any other smart gadgets, with time it develops some problems like Alexa Device Offline or Alexa having trouble understanding your command.

Smart home gadgets can develop problems. What? Don’t shriek out on hearing this. It’s a very common thing.

Imagine the scenario. You have just finished setting up your brand new Amazon Echo or Echo Dot. Now, you are waiting to issue your first voice command into Alexa. But what if Amazon Echo doesn’t take your command or keeps going offline? Well, issues like Alexa is Offline or Alexa not working become very frustrating.

Although these devices are meant to make our lives easier, it develops various kinds of problem. One common problem is Alexa not working or responding properly. If the Wi-Fi connection is weak or if there is no internet connection, Alexa might fail to work properly. In this case, Amazon’s Echo Dot might be indicated as offline in Alexa app.

A Sneak-Peak into Alexa Device Offline Issues 

If your Alexa app shows your Alexa Device Offline and Echo offline, then it’s time that you restart the device. Usually, restarting would solve the issue. But my friend, in case you encounter more problems, you have to troubleshoot the issue

How to Fix Alexa Offline or Echo Offline Error? 

Just take a look into some troubleshooting techniques, which would solve the Alexa Device Offline issue.

Alexa Helpline Number

1. Placement of Your Echo Device

Your Echo might be working properly. Still, it might be shown offline in the Alexa app. Why? It’s because of the poor connection between the Echo device and your router. To solve Alexa offline or Echo Offline issue, place the device very close to the router. Remember to move away all devices that might stand between the Echo and the router. Hence, the Echo device should be kept close to the router.

2. Problem with Wi-Fi

Is your Echo Dot showing offline in the Alexa app? If yes, don’t freak out. It has nothing to do with Alexa App not working properly. Your Echo or Echo Dot device will appear online in the Alexa app, only when your smartphone is properly connected to the same Wi-Fi network, to which your Echo device is connected. However, you need to check the Wi-Fi connectivity of your home also.

For checking out the Wi-Fi Connectivity, try out the following steps.

  • Check if your router and Echo device is on.
  • Check out if the display lights of the router are green.
  • If the display light shows a red light, there is a problem with the internet connection.
  • Restarting your modem is the easiest way out.
  • Reboot your router manually. After that, try to reconnect your Alexa with the Wi-Fi network.

Hopefully, these steps would solve the Alexa Offline error. Even after completing these steps, if you still face any problem, talk to the experts. Consider calling our Alexa Helpline Number and get tech support from our experts. Moreover, our experienced technicians would be glad to serve you at any point of time.

Alexa Helpline Number

3. Inspecting All Echo Devices

All Alexa powered Echo devices need to use the original power adapter. Make sure the device is getting enough power to turn it on. If you are facing any issues with the power adapter, your device would develop a problem. On the other hand, to avoid Echo or Echo Dot Offline error, you must use the original power adapter that came with the device.

Will Smart Gadgets Develop Problem?

Wait for a second! Does this mean that smart gadgets like Amazon Echo and Echo Dot are not perfect? Well, the problem is mainly with the Alexa voice assistant system and not with the device.

While most of the issues can be solved with some simple steps; however, for complicated issues, you need expert guidance. Therefore, we are here to help you out. You can call out our professional experts for instant help.

Handling Alexa Echo Dot Offline Issue 

Getting Alexa Echo Dot Offline error again and again? Don’t worry. You are not alone to find this kind of issue with your Echo device. Many Echo and Echo Dot users are coming up with the same kind of complaint. For instance, the most common grievance that users make is when they speak to Alexa, it says, ‘Sorry, Your Echo Device is Offline”.

If you constantly hear, “Sorry the device is offline”, it would make you feel irritated. But, you can try out some basic steps to solve this problem.

Update Your Alexa

When was the last time, you updated your Alexa application? Are you sure that you didn’t miss out on any of the updates? To remain on the safe side, update it. When you work on an older version of the Alexa app, you might face many problems. The most common issues are:

  • Amazon Echo Offline
  • Alexa Not Responding
  • Alexa Having Trouble Understanding
  • Amazon Alexa Not Discovering Devices
  • Echo Not Responding

Anyway, if you are looking forward to updating your Alexa app, you can do it manually. Check out the basic procedure that you will need to follow:

  • Firstly, check out if Alexa app is updated or not.
  • If the app requires an update, visit Google Play Store or Apple’s App Store to check for updates.
  • Usually, Echo Dot device updates automatically when it’s connected to the internet. In case, of any problem, you can take the help of our expert technicians. Our experts will guide you through the ways to update, Alexa on Echo Dot manually.
  • Once the updates are downloaded in the Echo, the LED light will change its color.

Keep in mind, not to use the Echo while an update is in progress.

While most of the issues can be solved with some simple steps; however, for complicated issues, you need expert guidance. Therefore, we are here to help you out. You can call out our professional experts  for instant help.

Alexa Offline? Try Reinstalling the Alexa App

If problem persists and if you still need to deal with the Echo device issues, try to uninstall and reinstall the Alexa app on your smartphone. When you are done with the installation of the Alexa app, carry out the Alexa Echo set-up process again. Once you complete the step, try to connect it with the Wi-Fi.

Alternatively, you can re-register your Echo and Echo Dot on your Amazon account. Give a command and check if the device is answering you properly. If it replies in the proper manner, your device is back online and it’s too good to go.

Handling Alexa Echo Offline Issue

To deal with this issue, you need to reset your Echo device. Resetting of the Echo device would fix issues like:

  • Echo Offline
  • Echo Dot Offline
  • Alexa Device Offline

Alexa Helpline Number

Make ‘Factory Reset’ the last option for your Echo device; in case, the above steps don’t work for you. If you don’t know the way to reset the Echo device, visit our website https://echodevice.support/. Or, feel free to talk to our technicians at toll free number. Our technicians are ready to help you round the clock.

There might be many ways to troubleshoot Alexa Offline errors. If you have any questions regarding the process, our experts would be more than happy to help you out.

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